Terms of Service
1. Agreement to Terms These Terms of Service outline the rules governing your use of the Emmy & Ellie website and any orders placed through it. The website is operated by Flowforge Commerce LLC.
By visiting or using our website, you acknowledge and agree to these Terms, along with our related policies — including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy. If you do not accept these Terms, please stop using the site.
By using this site, you also confirm that you are at least the legal age of majority in your jurisdiction.
2. Use of the Website You agree to use the Emmy & Ellie website solely for lawful purposes. The following activities are strictly prohibited:
- Violating any applicable laws or regulations
- Disrupting or interfering with the website's security or functionality
- Uploading malicious software or harmful content
- Engaging in fraudulent or unauthorized activity
We retain the right to restrict or terminate access to anyone we suspect of misusing the site.
3. Intellectual Property All materials on this website — including but not limited to text, images, logos, graphics, and overall design — are the property of, or licensed to, Flowforge Commerce LLC and are protected under applicable intellectual property laws.
Reproducing, distributing, or otherwise using any content from this site without our express written consent is not permitted.
4. Product Information & Availability We work hard to ensure our product descriptions, images, and pricing are accurate and up to date. That said, please be aware that:
- Product availability is subject to change at any time
- Colors and appearances may look different depending on your screen or device
- Product descriptions serve as general guidance only
We reserve the right to limit quantities or remove products from sale at our discretion.
5. Orders & Payment Submitting an order represents your offer to purchase an item. Emmy & Ellie reserves the right to accept, modify, or cancel any order for reasons such as:
- Payment authorization failures
- Suspected fraud or misuse
- Pricing or technical errors
- Stock unavailability
All payments are processed securely through Shopify and its trusted payment partners. You are responsible for providing accurate billing and shipping information at checkout.
6. Pricing & Errors Product prices are subject to change without advance notice. In the event that a pricing, description, or availability error occurs on our site, we reserve the right to correct the error and, where necessary, cancel or adjust any affected orders.
7. Shipping & Delivery Any delivery timeframes provided on our website are estimates only and cannot be guaranteed. Delays may arise due to carrier issues, weather conditions, or other factors outside our control.
It is the customer's responsibility to ensure that correct and complete delivery information is provided at the time of purchase.
8. Returns, Refunds & Cancellations All return and refund requests are handled in line with our Return & Refund Policy. The key points are:
- Returns are accepted within 30 days of the delivery date
- Orders may be cancelled within 24 hours of being placed
- Returned items must meet our eligibility criteria
We encourage you to read the full Return & Refund Policy before making a purchase.
9. Accounts & User Responsibility If you register for an account on our website, you are solely responsible for keeping your login credentials secure. You are also accountable for all activity that takes place under your account.
10. Third-Party Services Our website may include links to external third-party platforms or tools. Emmy & Ellie does not control these services and accepts no responsibility for their content, accuracy, or practices.
11. User Feedback & Submissions Any ideas, suggestions, or feedback you share with us may be used by Emmy & Ellie freely and without obligation or compensation to you. Please ensure that any content you submit does not infringe upon any laws or third-party rights.
12. Disclaimer of Warranties Our website and all products sold through it are provided on an "as is" and "as available" basis. We make no guarantees regarding uninterrupted service or error-free operation.
To the fullest extent permitted by law, Emmy & Ellie disclaims all warranties, whether express or implied.
13. Limitation of Liability Flowforge Commerce LLC will not be held liable for any indirect, incidental, or consequential damages resulting from your use of our website or any products purchased through it.
Nothing in these Terms is intended to limit any rights that cannot be waived or excluded under applicable law.
14. Indemnification You agree to defend, indemnify, and hold harmless Flowforge Commerce LLC and its affiliates from any claims, damages, or expenses arising out of your violation of these Terms or your misuse of the website.
15. Termination Emmy & Ellie reserves the right to suspend or terminate your access to the website at any time, without notice, if we believe these Terms have been breached.
16. Governing Law These Terms are governed by and interpreted in accordance with the laws of the United States. Any disputes arising from or related to these Terms shall be resolved in accordance with applicable law.
17. Changes to Terms We may revise these Terms at any time. Any updates will be posted on this page, and your continued use of the website following such changes will be taken as your acceptance of the revised Terms.
18. Company Details
Emmy & Ellie is operated by:
Flowforge Commerce LLC
Registration Number: 981900917
1610 Capitol Ave 413 e172, Historic Hynds Building Cheyenne, WY 82001 United States
Customer Support Hours: Monday to Saturday, 9:00 AM – 5:00 PM
Email: support@emmyandellie.com
Phone: +1 (877) 309-9461
Contact Form: Submit your question via our Contact Us page.
Our support team typically responds within 12–24 hours on business days.