Payment Policy
This Payment Policy outlines how payments are collected and processed when you place an order through the Emmy & Ellie website. By completing a purchase, you agree to the terms described below.
Payment Authorization
When you submit your order, your selected payment method is authorized to confirm that sufficient funds or credit are available. Once authorization is successful, your transaction is completed and your order is confirmed.
If your payment cannot be verified or is declined, your order will not go through. You are welcome to retry with updated payment details or select an alternative payment method.
Accepted Payment Methods
Emmy & Ellie offers a range of secure payment options to make checkout as convenient as possible, including:
- Amazon Pay
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- Shop Pay
- Visa
The methods available to you may vary depending on your device and location and will be displayed at checkout.
Secure Transactions
All payments are processed through Shopify's secure infrastructure, using industry-standard encryption and fraud prevention technology. Your sensitive payment information is handled with care and is never stored on our servers.
On occasion, orders may be subject to additional security verification. If this applies to your order, processing may take a little longer, or in some cases the order may be cancelled for security reasons.
Pricing & Currency
All product prices are clearly displayed before you reach checkout and are confirmed at the point of payment. Once your order is complete, no additional charges will be applied by Emmy & Ellie.
Orders are processed in the currency shown during checkout. Any differences in exchange rates or additional bank fees are determined solely by your financial institution.
Refunds
Where a refund has been approved in line with our Return & Refund Policy, the amount will be returned to your original payment method. Refunds are typically processed within several business days, though the exact timeframe will depend on your bank or payment provider.
Payment Issues & Chargebacks
If a payment is reversed, disputed, or cancelled after authorization, we reserve the right to suspend or cancel the associated order until the issue has been resolved. Additional verification or payment may be required in accordance with our Terms of Service.
Policy Updates
We may revise this Payment Policy from time to time to reflect changes in our operations or legal requirements. Any updates will take effect as soon as they are published on this page. Your continued use of our website following any changes will be taken as acceptance of the revised policy.