Shipping Policy

At Emmy & Ellie, we believe in keeping things simple and transparent when it comes to getting your order to your door. This Shipping Policy applies to all orders placed through our website.

Order Processing

• Order Cut-Off Time: Orders submitted before 5:00 PM on business days are generally processed that same day. Orders placed after the cut-off will be picked up on the following business day.
• Processing Duration: Please allow 1–2 business days for your order to be prepared and ready for dispatch. We process orders Monday through Saturday, excluding public holidays.

Shipping & Delivery

• Transit Time: After your order has been dispatched, delivery typically takes between 4–6 business days, depending on your location and carrier conditions.
• Estimated Delivery: Most customers receive their orders within approximately 5–8 business days from the date of purchase.
• Shipping Fees: We're happy to offer free shipping on all orders within the United States.
• Tracking: Once your order is on its way, you'll receive tracking details so you can follow its journey right to your doorstep.

Please keep in mind that all delivery timeframes are estimates and may be affected by factors outside our control.

Order Changes & Cancellations

Need to make a change? Orders can be cancelled or modified within 24 hours of being placed. After this window, your order may already be in processing and adjustments may no longer be possible.

For help with a change or cancellation, reach out to us at support@emmyandellie.com.

Potential Delivery Delays

While we always aim for timely delivery, occasional delays can happen due to:

• High order volumes or peak seasonal periods
• Carrier disruptions or logistical complications
• Severe or unexpected weather conditions
• Public holidays

If your order hasn't arrived within the estimated timeframe, we kindly ask that you allow a few extra business days before getting in touch with our team.

Lost or Missing Packages

If your package seems to be delayed or has gone missing, please contact us at support@emmyandellie.com and we'll look into it with the carrier right away.

Damaged or Incorrect Items

We're sorry if something arrived not quite right! If you received a damaged, defective, or wrong item, please get in touch with us as soon as possible and include the following:

• Your order number
• A description of the problem
• Photos of the item and its packaging

Our team will review your case and work with you to find the best resolution.

Contact Information

Emmy & Ellie is operated by:
Flowforge Commerce LLC

Registration Number: 981900917

1610 Capitol Ave 413 e172, Historic Hynds Building Cheyenne, WY 82001 United States

Customer Support Hours: Monday to Saturday, 9:00 AM – 5:00 PM

Email: support@emmyandellie.com

Phone: +1 (877) 309-9461

Contact Form: Submit your question via our Contact Us page.

Our support team typically responds within 12–24 hours on business days.