Privacy Policy
This Privacy Policy describes how Flowforge Commerce LLC collects, uses, and protects your personal information when you visit or interact with the Emmy & Ellie website. By continuing to use this website, you agree to the practices outlined in this policy. If you do not agree, please discontinue use of the site.
Company Details
Emmy & Ellie is operated by:
Flowforge Commerce LLC
Registration Number: 981900917
1610 Capitol Ave 413 e172, Historic Hynds Building Cheyenne, WY 82001 United States
Customer Support Hours: Monday to Saturday, 9:00 AM – 5:00 PM
Email: support@emmyandellie.com
Phone: +1 (877) 309-9461
Contact Form: Submit your question via our Contact Us page.
Our support team typically responds within 12–24 hours on business days.
Information We Collect
When you use the Emmy & Ellie website, we may collect the following types of information:
- Personal details you provide directly, such as your name, email address, phone number, and billing or shipping information
- Records of your orders, transactions, and any communications with us
- Technical and usage data including your IP address, browser type, and on-site activity
- Information collected through cookies and similar tracking technologies
How We Use Your Data
The information we collect may be used to:
- Process your orders and handle transactions
- Deliver customer support and respond to your questions
- Send order confirmations, updates, and service-related communications
- Maintain the security and functionality of our website
- Enhance your overall browsing and shopping experience
- Identify and prevent fraudulent or unauthorized activity
Payment Processing
All payments made through Emmy & Ellie are processed securely via Shopify and its payment partners. Your payment credentials are handled entirely by the payment provider — full card details are never stored on our servers.
Sharing of Data
We may share your personal information with trusted third-party service providers where necessary to run our business effectively. These may include:
- Payment processors
- Shipping and fulfillment partners
- Customer support platforms
- Website hosting and technical service providers
We may also disclose information where required by law or to defend our legal rights.
Cookies and Tracking Technologies
Emmy & Ellie uses cookies to support essential site functions, analyze website performance, and remember your preferences. You can manage or disable cookies through your browser settings at any time, though please note that doing so may impact certain features of the site.
Your Privacy Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct any inaccurate information
- Request deletion of your data where permitted under applicable law
- Opt out of receiving marketing communications at any time
To exercise any of these rights, please contact us at support@emmyandellie.com.
Data Security
We take the protection of your personal information seriously and apply reasonable administrative, technical, and organizational safeguards to prevent unauthorized access or misuse. That said, no system operating online can offer a complete guarantee of security.
Data Retention
We retain personal data only for as long as needed to meet our operational, legal, or regulatory obligations. Once data is no longer required, it is securely deleted or anonymized.
External Websites
Our website may contain links to third-party sites. This Privacy Policy applies solely to the Emmy & Ellie website. We are not responsible for the privacy practices or content of any external websites.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any revisions will take effect as soon as they are published on this page. Your continued use of the website after an update is posted will be considered acceptance of the revised policy.